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Terms & Conditions
Our shopping cart is available to Australian and New Zealand buyers only. Any attempt to process an order with a delivery address outside of these countries will result in an error message and will not proceed.
New Zealand buyers can shop in NZ$ - simply change the currency via the dropdown box in the bottom left hand corner of any product page - all prices will then show in NZ$ and payment can be made via credit card, paypal or via direct deposit to our NZ based bank account.
We do welcome orders from outside of Australia and New Zealand but request that you email us with your requirements - we can then advise identification procedures, payment options and freighting costs.
It is very difficult to set-up a shopping cart which will calculate freight accurately for a 100% of shipment scenarios. Our testing has shown that the vast majority of freight calculations are correct but if you have an order where the freight looks incorrect please feel free to email us for clarification. Alternately cross reference your post code against the freighting tables on this site here. Our testing has shown an error is only likely if you have purchased large multiples of the one product (ie 6 x Icom 706mk2g radio) and this is a rare occurence for our hobby related customer base.
We provide servicing support for all of the products that we sell. Should you have a servicing / warranty repair requirement simply email us and we will advise the address of our servicing centre. As is standard warranty practice in our industry it is your responsibility to pay the cost of freight to our service centre, we of course cover parts and labour for the warranty repair and also cover return postage.
We further recommend that you contact us PRIOR to sending your radio to us for repair. Frequently, faults attributed to equipment are actually caused by problems elsewhere in your installation - ie stray RF, inadequate power supply, forgotten operator settings etc. PLEASE NOTE THAT A SERVICE FEE WILL BE CHARGED IF EQUIPMENT IS RETURNED UNDER WARRANTY AND NO FAULT IS LOCATED.
Again, per standard industry practice our warranty is not transferable by you to another party and nor does it cover defects that are caused by misuse of the equipment by you. Common misuse includes exposing the item to moisture, applying incorrect voltages to power the item, physical abuse / damage to the item
Our warranty is not voided by simple modifications such as general coverage transmit modifications or fan modifications.
We can provide a longer warranty out to three years at additional cost - please email us for a quotation
radios.net.au can provide a lay-buy payment service, maximum term is three months, 10% upfront deposit is required and all payments must be made electronically into our designated bank account. No fees are applicable to our lay-buy service although we reserve the right to impose an adminisration fee if the lay-buy is not completed and your funds need to be returned.
All products available on this site are presented on an "invitation to treat" basis - this means we retain the right to refuse your offer of purchase - we would only do this where an error has been made in the product price or we are unsatisfied with security of payment (ie you are resident in Nigeria and paying via credit card).
Please select your purchase carefully. Although we will accept return of items purchased in error (within 2 weeks of purchase) a 30% restocking fee will apply plus you will not be refunded your postage applicable to the item. The restocking fee applies to compensate us for the fact that the returned item now needs to be resold as a used item.
To the extent allowed by the law, radios.net.au or its directors will accept no liability for any losses suffered by you or any other party in the use of your equipment purchased - ie that it fails to operate as expected in an outback or marine emergency.
(At the behest of the large radio manufacturing companies, who oppose true price competition in the radio communications market in Australia, we are also compelled to advise you of the following)
Some equipment advertised by us is intended for purchase by buyers outside of Australia or for use outside of Australia (refer sec. 173 of the Radio Communications Act)
We are not an authorised agent for any radio manufacturing company here in Australasia unless where specifically stated.
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